Noba Hotel & Residenze

We arrived and we thought for a 3 star not bad. However, the first room 703, we were the uninvited guests of a colony of red ants. Whilst sleeping I was bitten 12 times. Asked to change rooms, after complaining twice. The first receptionist did not even report the first complaint, however told us, she would speak to housekeeping. Second report the man was so apologetic and changed us rooms with immediately, giving us 40 euros to use in the restaurant. Still haven't slept at this point. Moved to room 312, this was an upgraded room to a family room. Two balconies and at first was okay, then came the faulty hair dryer, the smell and then at 11:30, as we dropped off to sleep drip, drip, drip, we now had water coming through the ceiling, went down to reception and complained, were then moved asap, with no help having just been woken by the drip. I have had enough now, asked to see the manager in the morning. Then 1:30am, woken by 5 bites on my upper thighs. So itchy, couldn't sleep, even with the bite relief being put on. So now 17 bites from the hotel rooms. 12 from red ants and 5 that look like flea bites. Now 10am and no manager has come to speak to us. So that's 3 room changes and very little sleep. In the room there are socket covers missing and walls and furniture scuffed, no soap container in the bathroom. Unable to take a shower in first room as shower screen broken on arrival but at this point didn't want to make a fuss, shower also only half working. Now for breakfast, staff are lovely in the restaurant. However, the food quality is basic, a good choice offered but nothing is covered, so flies enjoy it more. The restaurant in the evening was lovely and extremely friendly and able to have a laugh. We did tip the restaurant staff, as so obliging and friendly, couldn't do more for you. So would I come back, the answer is definitely l would never go to a Noba hotel again. I often thought on reviews, why have they said that, that's just niggly but I really understand now. Holiday ruined by The whole hotel experience, how can TUI have this on their site. Will speak to TUI today

This is a convenient hotel for transportation but not for cleanliness or amenities. A shower cap, toilet roll and 1 bottle of water. Walls tired, stains on headboard, doors won’t lock and flooding bathroom. Also legs covered in bites. Not from the evening out as I had jeans and socks. Staff and breakfast are lovely but would not return.

I had a fantastic stay here in noba, the rooms were very clean and it was not far from the centof Rome. Staff were also great