Hotel Santa Costanza

According to the prices Hotel is good and I recommend it People are friendly in welcoming you Old biulding but renovated AC works efficiently important point in summer Breakfast is good Location close to bus station Bed mattress acceptable ( not so comfortable) According to the prices per night in summer time I would recommend the hotel and visit it again

Upon arriving, we find a balcony that cannot be locked. People can put their hands through it. To then be moved and have students running around the hotel slamming doors until 2/3 in the morning for 2 nights, we complained twice with no response. Only to have building work taking place at 7am 2 doors down from us, when we spoke to the desk their reply was the students are leaving soon and said to wait for a manager to arrive. While we wait for the manager to arrive the build work still going ahead and still getting no sleep. Spoke to the manager for him to skim over the fact of getting no sleep and the building work was still going on from 7am to 9am and said there was nothing he could do. Things we would have glossed over if it wasn’t for the awful nights sleep was: Handing your key in when leaving the hotel No air conditioning 4 star rating that clearly is a 2. The hotel hasn’t been updated in 5/10 years will the decor looking worse for wear. Location not being very central to metro. Overall, this is one of the worst hotels I've stayed in for sleep and customer service, and I wouldn't recommend staying here if you want a good night's sleep.

This is an aging hotel with dated rooms that's quite a bit past its prime. The free breakfast is nice, and the rooms are very quiet considering its location near a major thoroughfare. The biggest problem, however, is the front desk people. The variation of the rooms is great, and we were there with friends. Our room was exceptionally small, the hair dryer and television didn't work, and the furniture was mostly stripped from years of use. The biggest issue is that the HVAC cooling did not work, and boy was it hot in Rome that week. The folks we were traveling with - for the same price - had a large room with a balcony, and everything worked fine. I went to the front desk and politely asked for a new room. The front desk person flipped out on me, and I was so amazed, as it was not an appropriate response by a wide margin. He asked if I went up to the room that our friends had, and I said yes. He then demanded to know what was wrong with our room - which obviously was easy to do if you read the beginning of my review... With an emotional IQ of a 12-year-old, he said that of course he would have to change both rooms for us and our friends. At this time, I took another tack - I simply looked him in the eye and said, "just tell me right to my face that you won't change my room, so I can then go to your manager" After a long pregnant pause, he said that he would give us a new room, but it would take a few hours. I told him that it was no problem as we were going to take the bus to the center and spend some time there anyway. When we got back, he gave me the key to a much nicer room and everything worked fine! We stayed a total of 4 days, and every time I passed the front desk the baby wouldn't even look at me. My point is that the completely inappropriate behavior of the desk staff seems to be OK with the Management. This is very sad. In the end, you will have a pleasant stay if you get the right room, but don't expect a 3-star hotel, it's more like a high 2-star. And if something is wrong, don't be intimidated by asking them to fix it. You're the customer.