Your flight – while you're away
Don't worry – here's what to do next.
On your way to the hotel
Speak to a TUI staff member (our transfer provider) at the airport. They can help you by getting you on another coach or arranging a taxi to take you directly to your hotel.
On your way home
Contact your hotel reception straight away. They can arrange a taxi to get you to the airport on time.
Get in touch with us
Our On-Holiday Support team is here to help. Call us on +44 20 4578 0912 for 24/7 support while you're away.
You'll need to pay for any transport that's arranged.
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If your airline confirms your flight home is delayed or cancelled, here's what to do:
Check our flight disruption page for the latest information and next steps as soon as your airline confirms the change.
For information about compensation or to contact your airline directly, visit our airline partner page.
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If you’ve missed your flight home, here’s what to do next:
1. Contact your travel insurance provider as soon as possible. They’ll be able to advise what support or cover is available based on your policy.
2. If you still need help or guidance, you can get in touch with us via our contact us page. Our team will explain what options are available and talk you through the next steps.
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Your transfer pick‑up time will usually be available two days before you travel home. We’ll normally send this to you by SMS.
If you haven’t received an SMS, you can also check your transfer pick‑up time two days before departure by visiting the TUI transfer website – they're our transfer provider.
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