10/10 Experience
I had an amazing stay at Travelodge Madrid Metropolitan. From the moment I arrived, the staff made me feel so welcome. A special thank you to Oana on reception, who gave us such a warm welcome and made check-in a great experience. The receptionist working in the afternoon was also incredibly helpful – nothing was ever too much trouble, even when she was busy helping other members of staff. Unfortunately, I didn’t catch her name, but she truly deserves recognition. The girl working in the bar/kitchen was also lovely. She had fantastic customer service, was always kind, and made us feel really looked after throughout our stay. The room was spotless – honestly 10/10 for cleanliness. The food was also surprisingly good and far exceeded my expectations. Compared to Travelodges in the UK, there really is no comparison. The quality of the food, the service, and the overall experience were on a completely different level. Overall, everything from the food menu to the comfort of the room and the exceptional customer service made this a fantastic stay. I would definitely stay here again and highly recommend it to anyone visiting Madrid!