Solana Hotel & Spa

We enjoyed our stay and had a wonderful young man who looked after us with the room. There were some things to attend to and problems to solve and he did his best. Thank you very much indeed, Hridoy Hossain. Friendly and professional.

The hotel looks very nice right from the entrance. The air conditioning works perfectly throughout the building; however, the restaurant serving breakfast and dinner was far too cold—it was impossible to sit there for long in light clothing. The hotel staff were very pleasant and helpful, though it felt like there were too many issues for a one-week stay at that price point. Dominika at Reception helped us a lot with Everything we wanted to know. Our shower leaked, flooding half the bathroom while we washed; the problem was addressed from Wednesday through Sunday by several different people who, due to a lack of communication, failed to actually fix the leak. I find it unacceptable for a vacationing guest to have to report daily whether it was leaking, had stopped, or was still leaking, all while someone occupied the bathroom—making it unusable—to work on it. One day we even found a cockroach in the bathroom and had to report it at reception... ultimately, aside from apologies, we received no compensation for any of these incidents. We were most impressed by the high quality of the room cleaning—a huge thank you to Mr. Kasi; Hotels need more dedicated employees like him. The food in the restaurant was delicious, with themed dinners every day; the only exception was Sunday—the "chef's creative day"—which was quite poor. It felt as though Saturday's leftovers had simply been mixed, re-seasoned, and served as new dishes. On days when birthdays were celebrated or a VIP was visiting, the buffet seemed more lavish and elaborately decorated, with staff constantly tending to the setup; this created a strange contrast—one day such opulence, and the next, what looked like leftovers garnished with grapes (which they started clearing away at 8:00 PM, even though dinner ran until 9:30 PM). And here big thank you to Dawa - weiter with Passion for his work. The pools are indeed too small for the number of guests—as is the number of sun loungers—but considering the surrounding area and other hotels, it is truly impossible to provide enough space to satisfy everyone. However, I find it excessive for the staff to usher guests out of the pool at 7:50 PM when it is open until 8:00 PM. It was disappointing that, despite the restaurant advertising gluten-free options, these were clearly intended only for adults with intolerances or allergies; there was almost nothing suitable for a child with celiac disease. It is disheartening when one child gets to eat nuggets or fish fingers while the child with the condition has to settle for plain rice or french fries, as the heavily spiced dishes aimed at adults are unsuitable for a child. Despite the noise outside Room, the balcony doors were very soundproof, so we weren't bothered by anything—not even the activity in the room above us. Hotel on photos look better than in reality; the room wasn't bad, but many things in it needed replacing. I was put off using the cutting board provided because it looked dirty and yellowed. The fridge didn't cool well, and the freezer—besides being tiny—didn't freeze anything at all.