Rodos Palace

Please adjust your expectations, this is not 5* hotel, not even meeting 4* Hotel expectations. This is really kind of funny fake“5 star hotel” playing hide and seek with guests. Only what is 5* hotel standard here are the prices (eg. Coffee for 5-6 EUR, glass of fake wine for 11 EUR :-) During breakfast or dinner they give you paper bowls (the size of ice cream cup!) for cereals:-) or salat… you get plastic plates for soup etc. , waiters in the restaurant are hiding and do not want to take orders for drinks, or always saying they are not responsible for your table or that somebody else can obly take the order or bring drinks.. to be continued.

Not 5 stars! The hotel is not maintained at all, they have so many excuses and keep saying they are during renovation, but apparently they have been for years now? The buffet restaurant is a joke. Always way to many people, you have to wait in a long que to get in from they open til they close, there's never enough food, never water in the morning, not enough plate og bowls or glasses for you to get food/drinks in. The same goes for the VIP restaurant. At the check in desk you have to wait in line no matter what time during the day you visit and they can never help you solve anything. They keep saying it's because of high season but it's the same in beginning of May! We booked two rooms (2 adults and 2 children) for 590 euros per night, at the check in we tried to get one room for all (could fit in the beds in the room) since they had 3 of the rooms available online for only 539 per room, but first they said they had nothing avaiable rooms at the hotel at all, when i showed the online availability, suddently they had more rooms available but an "upgrade" would be 250 euros ekstra PER NIGHT eventhough the room was cheaper online than the once we had. Just a bunch of lies from the check in started. No matter where you go there is no service. In the rooms you there's an entire list of prices if you hotel theft for example an nespresso machine but funny thing is that the rooms have no nespresso machine what so ever, no kettle, not even a cheap instant coffee powder (one of the rooms had 1 when we arrived) The indoor pool is closed 24/7 during high season. In general the hotel is very filthy, dirty and run-down. Stop with your excuses and get the hotel nice and clean and dont get me started on the toilets 🤢 I will repeat: This is absoluty not a 5 star hotel.

Our experience at Rhodos Palace Hotel was extremely disappointing and far below what we expected. When we first checked in, the room was in such poor condition that we asked to be moved immediately. Unfortunately, the second room was not any better and came with a new set of problems. The air conditioning was barely functioning, leaving the room unbearably hot throughout our stay. The refrigerator was completely broken, so for two days we had no cold water and no way to keep food or drinks fresh. To make matters worse, the room was full of mosquitoes and spiders. One of us is allergic to insect bites and suffered a swollen, painful bite that caused significant discomfort during the trip. Although we reported these issues and cooperated by changing rooms, the hotel failed to provide a proper solution. Instead of relaxing and enjoying our holiday, we spent our time repeatedly contacting reception and dealing with problems that should never have existed in the first place. For a hotel that presents itself as a high-standard property, the condition of the rooms and the lack of effective customer service were unacceptable. Basic amenities should work properly, and guests should not have to struggle to receive acceptable accommodation. Overall, this was a very frustrating experience. Based on our experience, we would not choose to stay here again or recommend this hotel to others visiting Rhodes.