Ouril Pontao

The staff were exceptionally attentive, friendly, and always willing to help. Unfortunately, the hotel itself was a real disappointment. The rooms are of very poor quality. The shower cubicle was cracked throughout, the shower only worked at about half its normal pressure, and the bathroom was not properly cleaned. There wasn't even a waste bin or a small bag to dispose of rubbish. The air conditioning didn't work, and the towels were very small, old, and worn out. The swimming pool was also disappointing it was little more than a liner placed inside a concrete square, with very poor overall quality. I cannot recommend this hotel considering the price charged. It simply does not offer value for money.

I’m here now … only 24 hours in, but, I thought I’d give my opinion thus far and hope it continues positive for the rest of my week here. I’ve stayed in 6* I’ve stayed in 2*. I complain if I genuinely feel the need, I’m just as quick at complementary comments when they’re deserved. The first thing I’ll say on the back of the previous comment, my experience would not be the same had the pool be closed, I’d have been furious had I not been noticed and expected to accept it. Thankfully for me, it’s open and lovely to swim in. So, I arrived about 9pm last night, absolutely lovely lady on reception who checked me in, gave me information and very polite, then the lovely young man offered to take my bags to my room 206) which had a pool view (I paid for) a balcony and my room is absolutely lovely, spotlessly clean, air con works a treat (no extra charge) bed is very comfy, room and bathroom very spacious shower is a dream , what more can I ask for. Breakfast was amazing, such great choice, food hot, lovely lady behind the counter, staff lovely, I’m 1/2 board, dinner tonight, I got given a menu , I didn’t want a starter, I chose tuna steak for main and cake for after, OMG, food was delicious and hot, I really enjoyed it , cake here is sooo moist, (I wrapped it in my serviette to have tomorrow as I was so full) all the staff have been so so lovely, my goodness, if the rest of the week continues like this, I’ll be back on a heart beat. Speak as I find…. 24 hours in …. 🤞🤞🤞 And they put on the football 👍👏👏👏 … We lost 😢 Now for a few things that could make a difference… Toilets downstairs, one had no toilet paper, (not good when you’re desperate) bins around the hotel are full, plastic bottles etc especially up on the roof terrace, glasses left on tables on floor entrances (ie level 2) were there from about 11 am and still there at 9pm. Well, so far, that’s it 🤷‍♀️ Bring on the rest of the week 😊

Nice a quiet hotel. Very central to shops, bars, restaurants and the AMAZING STUNNING beach! Rooms were cleaned everyday. All staff are super polite and welcoming. I would highly recommend and will be visiting again. No issues with food etc we stayed B & B basis