Ohtels La Hacienda

This is one of the nicest holidays I’ve ever had,extremely friendly people/staff and the food and room is always clean and tidy,the pool is relaxing and lots of entertainment always going on. 10/10 place really recommend it

We stayed here for 10 days, on arrival the check-in was so inviting, and the guy was just so helpful and friendly. We had booked 2 x Rooms for the family and we had enquired previously if they could be located next to each other and overlooking the pool area, our wish was granted! and both our Rooms were spotlessly clean and well layed out, shower was great and beds were very comfortable. And the small fridge held the drinks very cold. We were All Inclusive and I had read previously about a token system for drinks with queues which had me slightly worried, do not worry, you get these small wooden token discs on arrival and exchange them for drinks/cups when at the Bars, you then have a cup which acts as a token for the next drink, its easy and I found myself taking 4 x cups back and ordering up another 4 x drinks, at end of day or when returning to your room you exchange the cups back at the Bar for wooden tokens to keep for the next again day. Also, over our 10 days I never queued long for a drink once, yes at lunchtime when people are ordering up burgers/hotdogs/chips etc the queue can sometimes get a little congested, however you get served within a few minutes as the Bar staff are organised and efficient. The food is well above average for an All Inclusive hotel, and so much choice, the main restaurant is very large and very spacious and super well organised with such friendly staff - it was a real highlight of our Holiday. The only slight negative was the rush for loungers in the morning, when we were there the pool opened at 10am, and people did queue but I must stress it wasn't hectic, you could always get a lounger, personally there is an area up at the Tennis courts with many unused loungers throughout the entire day and if it were just myself & wife then that's where we would be - very peaceful, so if you love sun, peace and a good book that's the place for you! The flumes & splash park are is great for the children and they do lots of activities in the main pool. All the staff were super friendly and the hotel is so well run. We had a brilliant time.

Stayed for a week all inc Hotel is oldie worldie but I liked the Spanish feel and the refurbished rooms Food okay in the restaurant a bit repetitive but if you put your mind to it you could make nice meals , the charcoal an rotisserie were a nice touch Snack bar food wasn't great hotdogs undercooked, nuggets hard an cold , i dont even think you could call the pizza pizza it was more bread with cheese on again cold an hard and the selection of ice creams were poor. Drinks okay but the token system and the que for a drink or returning your token really put me off returning, at times it would be a good 10mins waiting to be served , maybe 2 ques one for paying guests an one for all inc would be a good move going forward Sunbed an the 10am dash was crazy to witness, but come afternoon it was easy to find a couple of beds Pool toilets wow no words an not once during the day did I see staff clean or mop up its was dirty smelly an the floors like a paddling pool , surprisingly noone had an accident Entertainment was okay as background noise but nothing special. Also feel the indoor bar could be open 2pm til 4pm for coffee an pastries just somewhere else to be instead of around the pool. Im still 50/50 if to return or not.