M. Moniatis Hotel

Nestled in the neighbourhoods of Germasogeia village, away from the hustle and bustle of the tourist area. Otherwise, a friendly service, very clean and tidy. reception is always eager to help. Breakfast offered was a buffer with a good selection.

My partner and I have just returned from a two week stay. The Check-In was quick and easy the manager was polite and pleasant he explained that due to Covid restricts there was no buffet but we could have unlimited plates of food all we had to do was ask. It’s a shame this wasn’t relayed to his staff as when we requested more food (the dinner portions were small) the lady serving us Anna was somewhat rude telling us she would charge our room even though we had paid for half board and told us we couldn’t have anymore food because they have other guests to feed! When I requested some water with our meal she gave me tap water bearing in mind there was a water dispenser of fresh mineral water! Anna seemed to lack professionalism and had a general disregard for the guests especially when I slipped over in the reception area because the floor was wet I cut my hands and arms she didn’t do anything to help me and couldn’t care less that I was needing first aid. The manager did speak to me about Anna and apologised about how she behaved but the damage was already done it’s a shame because she did put a downer on our stay Breakfast was always the same food everyday which by the end of our 2 week stay we were really bored of! we were served most days by Mr Antonio who was always polite and would check on us if we needed anymore he was the most loveliest member of staff. The hotel in general is quite dated and approx 30 mins walk from the city centre, we did get a bus pass which we used everyday as there is nothing to do in the area of the hotel. We used the pool everyday in the afternoon after we had been out for the day. On our final day we decided we would spend the day around the pool, beware lots of locals come along at the weekends and take advantage of the free pool all they have to do is buy a drink to get to use the pool this is a shame because it takes away exclusivity for the actual hotel guests. Another point to note is they advertise that they have 2 pools one indoor and one outdoor plus a sauna I was told they only have the outdoor pool maybe you need to update the information about your hotel on your website.