Ilunion Alcora Sevilla

The rooms were OK, as was the breakfast and the amenities. Nothing out of the ordinary but not bad either. But the weiters and servers were the most incompetent ones I've ever seen. They were slow, they needed 10 minutes to make an espresso, always late, barely spoke English.

What a fantastic place to stay. Super rooms, beds and shower. Good food for reasonable prices. Super staff, both room cleaners, barstaff and front desk. All service minded. Also shuttle service to the metrostation. Nice swimmingpool. Unfortunately too many parents that do not keep the Kids under control. Hotel should be more strickt on children behaviour like loud stremming in the Atrium and using the corridors as a playground early in the morning. All others ok

Unfortunately, my experience has fallen far below the standards I would expect from a 4-star establishment. Upon arrival, we were informed that we had been upgraded to a two-floor room with two toilets, which we initially appreciated. However, when we entered the room, we were extremely disappointed to find it in an unacceptable condition. The floors were visibly dirty with hair present, surfaces had coffee mug stains, and the overall condition of the room appeared very dated and poorly maintained. We reported these issues to reception and were assigned a second room. While we appreciated the effort to relocate us, the new room presented even more problems. Although it appeared to be a disability-accessible room—which in itself was not an issue—the condition was again unacceptable. The sink was leaking, the shower shutters were broken, there was no hand soap provided, the air con was not working and both the floors and surfaces were dirty with visible stains. Most concerning of all, the bed sheets were stained. I have both photo and video evidence documenting these issues. We had raised our concerns. Despite raising these concerns, no action was taken throughout the day. On Sunday evening, we had to return to reception to follow up, as nothing had been addressed. At that point, we were offered a third room to inspect. Unfortunately, this room also had significant issues, including a foul smell, broken divider doors, and unclean floors. At this stage, we declined another move and simply requested that our current room be properly cleaned and repaired by Monday. On Monday evening, upon returning to our room, we found that none of the issues had been resolved. We were forced to go back to reception yet again to raise the same complaints. Only after this did staff take minimal action by changing the bed sheets and fixing the sink (AT 11PM!!! After a tiring day out). It took them 48 hours to fix only 2 of 5 of the issues in the room! This situation has caused us considerable stress and frustration during what was meant to be a relaxing holiday. It is unacceptable that we have had to repeatedly report the same issues without timely or adequate resolution. Furthermore, we have not received even a basic apology from the staff, which is deeply disappointing.