Hotel Tintoretto

When we arrived at Hotel Tintoretto, the receptionist asked to see our booking confirmation, which clearly stated that we had booked a Superior Double Room. After some discussion in Italian between the receptionist and her colleague, involving paperwork being passed back and forth, they asked to see the confirmation again and took a photograph of it. We were then shown to our room, which was clearly not the superior room we had booked. I returned to reception to query this and was told that, if we wanted a superior room, we would need to pay the difference, despite having already shown confirmation that this was the room we had paid for. I contacted our holiday provider, Loveholidays, who looked into the issue. It appeared that the hotel only had us recorded as having booked a standard room. The receptionist then showed me another room, which looked much the same as ours, and asked for an additional €45 per night. We declined, as we had already paid for the superior room and were not prepared to pay twice. As we were only staying for four days, we decided it was not worth spending more of our holiday arguing about it. Once we returned home to England, I followed the matter up with Loveholidays, who have since refunded the difference. Overall, I thought the hotel handled the situation very poorly. Asking guests to pay more for something they already have written confirmation of having purchased is unacceptable. The breakfast selection was also very limited and disappointing, and after the first morning we chose to eat elsewhere for the remainder of our stay.

Fantastic experience. My first time staying anywhere less than 4 stars. We arrived after midnight and had a warm welcome from staff. He showed us up the stairs to a cosy room and gave us a quick tour and explained everything. It’s basic but spotlessly clean, with everything you need. Air conditioning in the room was great, which was a god send as it was very humid. The location is great. Close to everything and quiet, Lovey view outside our window of the canal. Not a spec of dust. Room smelled fresh, bedding was crisp, towels were fluffy and fresh. I dropped my charger under the bed and not a spec of dust in sight. I suffer with dust allergies so appreciated how clean it all was. Not tried the breakfast as we slept past 11 as it’s so peaceful. I’ve not slept this late in years. Definitely recommend hotel Tintoretto.

This is a basic, no frills hotel in an excellent location. Its very clean, the aircon was good and the bathroom was super clean with lots of fresh towels. Personally I wasn't coming to Venice for a hotel experience so I found the Tintoretto adequate for what I wanted. The best part is the location, Cannaregio is vibrant and lively but much less touristy than other parts of Venice. The hotel is located between 2 vaporetto stops which was handy. The hotel is also a 20 min walk from the bus station if your luggage is light. Thanks for a great stay.