Hotel Esperanto

AVOIDDDD! terrible hotel food is absolutely disgusting they were serving spaghetti for breakfast as some point. For an all inclusive paid for hotel they only allowed you to have one glass of juice and would charge extra for water. You cannot take food and drinks to the hotel with you. The staff are very rude and speak no english. The bathroom would flood every day and a hazard as it was very slipper even thought we wasted all our towels on the floor to make sure we dont trip and die. pool was tiny. The only good thing about this hotel was the location as it was close to the beach yet had no access to sunbeds like the other hotels.

Day 1, The hotel claimed they did not have our booking and suggested we checked in and they would contact Expedia, the manager asked to borrow my phone to forward the booking details. Day 2, claimed there was no internet in Bulgaria despite it being available in the adjacent businesses. Day 3, claimed Expedia was impossible to contact – At this point, I realized we were being scammed, collated my booking information, and found the mail had been deleted from my phone. Contacted Expedia and informed them we were being set up for a large bill at the end of the vacation. Day 4, confronted the hotel manager who called in a minder and negotiated an exit. Informed that the non-Expedia booking rate was treble the Expedia rate. Each time the manager used her calculator she managed to double the final result. Finally, we agreed on a sum of 225 lev (based roughly on the £22 Expedia price) and I was given a bogus receipt for sundry items. Day 5, Expedia contacted me and claimed the hotel had received the booking and debited the full amount on top of the additional paid. Total scam and loss just under £160 – As the individual concerned was the only English-speaking member of staff, I guess this treatment is reserved for those who do not speak Russian or Bulgarian.