Hotel Catalina

This should have been an amazing experience - beautiful building in stunning grounds, great location, two Michelin restaurants, friendly obliging well-trained staff. But there's one huge negative about Hotel Catalina: it's INCREDIBLY noisy, easily the noisiest 5-star hotel I've stayed in in a quarter of a century of regular travel. The floors in the rooms are marble and entirely uncarpeted, which looks great but offers zero sound proofing. In our first night we were kept awake for hours after midnight by people upstairs - not because they were partying but rather simply because they were up, moving around and occasionally repositioning their chairs - this latter being astonishing loud. Some rooms - and we stayed in three during our three-night stay - have got heavy wooden sliding doors to the bathrooms that again look good but are unsecured at the bottom, meaning they bang about before coming to rest. You can hear your neighbours' doors banging whenever they open and close them. And that's without factoring in noise from the rooftop bar, open at weekends into the small hours, which multiple reviewers have complained about but which was closed during our stay because of the weather. We so looking forward to unwinding here but ultimately it proved the opposite of relaxing. Hugely disappointing. Unless you're feeling lucky or you're a heavy sleeper, my advice would be to look elsewhere.

We got to the hotel and it was so dirty I had to wash my hands after touching the counter. When I got to the bathroom it looked like someone had been there and made a mess it was a layer of water under the sope aswell. The first thing we noticed was the smell of chemicals so we had to open the door to breathe. When we looked closer we found mold and footprints on the wall. Disgusting, never think about staying here. We left after 10 min without any help from the "hotel"

Unfortunately, our experience at Hotel Catalina was mostly unpleasant for several reasons. We didn’t read the reviews carefully enough, and the extreme noise from the street/area during weekends (and around the hotel) is clearly mentioned there. We understand the hotel may not be fully responsible for the outside noise, even if it affects the property, but everything else was also unsatisfactory. Our room was not cleaned for the first three days, even though—according to the hotel’s policy—cleaning should be done daily (our booking was for five days). When we asked about it, we were told that there were personal items on the floor and the cleaning staff could not touch them. However, we only had our luggage on the floor, and since the room had no wardrobe, the floor was the only place we could keep our bags. On the first day, we also found a cockroach in the room. We understand this can happen on the island, but the staff did absolutely nothing after we reported it. Speaking of the staff: they were very friendly at the beginning, but they were completely unresponsive to our feedback. Each floor is supposed to have a coffee corner, as advertised on Booking.com and as mentioned by staff at check-in. In reality, there was never any coffee or cups/pots available—not once in five days. We informed the staff on the first day and asked them to refill it. The receptionist said she would speak to the manager, but nothing changed. Considering all of this—and because we were also worried about the noise we expected on New Year’s Eve—we decided to check out early. In my opinion, this hotel should either lower its prices or improve its services, because the rates are not proportionate to the comfort (and discomfort) offered. Not recommended.