Sundeals bookings are covered by ATOL protection to give you clear, UK-backed protection from the moment you book.
We sell traditional package holidays. Your holiday can include everything, or you can leave off things like checked bags or transfers to keep the price lower. Either way, your holiday still counts as a package – and that means it’s protected.
ATOL protection means:
Your money is protected if the travel company stops trading
You will not be left out of pocket if something goes wrong
If you are already abroad, arrangements will be made to get you home
You will receive an ATOL Certificate when you book, which confirms what is protected and who to contact if there is a problem. You can also read more about ATOL protection on the Civil Aviation Authority website (opens in new tab).
Funchal, Madeira and Porto Santo, Portugal
Located in the heart of Funchal, on one of the city's most iconic streets, Five Design Rooftop Apartments offers five modern, one- and two-bedroom apartments. Just steps from Mercado dos Lavradores and Sé Cathedral in the city's commercial center, these newly renovated apartments provide guests with stylish accommodations and state-of-the-art technology. Each uniquely designed apartment offers a comfortable and relaxing experience.
Check the latest reviews about this hotel
Considering the price I would have expected better costumer service. Moved to a different location (2 blocks away). The apartment spacious but very warm (directly under the roof, strong A.C. Though) in noisy neighborhood. No answer to my message, had to call them. Claimed I could leave my luggage with another hotel but was actually a (pricey) storage service I would have had to pay for…
Big place in very central location, 2 supermarkets right outside the door. The rooftop terrace was great to watch the sun go down. We liked the spacious shower, the comfy bed and the cleaning ladies have done a great job (they clean the apartment and change towels etc every day). The contact with the host over the phone was easy, helpful and reliable. The breakfast is okay but after several days gets a bit boring, maybe a little bit more variation would be good (for example not the exact same cheese and ham every day). The noise of the air conditioning across the road can be disturbing, we did get used to it but if you are a light sleeper bring earplugs! ;-)
I booked accommodation with Five Design Rooftop by Storytellers in June 2020 (booked at the start of March just prior to the start of Covid-19). The island was closed when I was supposed to visit - airlines reimbursed all costs (and did not hide behind terms and conditions during a pandemic) but Five Design Rooftop refused - instead providing me with a voucher. I accepted this voucher in good faith and believing it would be honoured. The voucher expires in the next two months. Over the past six weeks I have tried to utilize this voucher at Five Design Rooftop for a visit in June but they have not responded to any communication - in essence refusing to engage with me and making a mockery of the vouchers they provided. My family will be on the island in June but have now had to book at another provider and forfeit the 14 days of accommodation costs we paid over to them.
Charged
We understand that everyone's needs are different. If you or someone you're travelling with requires assistance or an adapted room, you must contact us at accessibilitysupportuk@sundeals.com before you book your holiday so we can check availability.
Check our FAQs for more information on assisted travel.
Includes:
Includes: