Don Miguel Playa

We were extremely disappointed by our experience around the pool area. As a group of four, our intention was to spend our days by the pool, enjoying drinks, food, and making full use of the hotel’s facilities. Unfortunately, that changed after an unnecessary and unpleasant interaction with a member of staff. I was told by the pool bar attendant that I could not finish my ice cream, despite having only a few bites left. Rather than applying a bit of common sense and customer service, the situation was handled in a rude and abrupt manner. It wasn’t the rule itself that bothered us most, but the tone and lack of judgement shown. The encounter left such a negative impression that we chose to take our business elsewhere for the remainder of our holiday. As a result, the hotel lost out on several days’ worth of food and drink purchases from our group. Good customer service is about communication and discretion. Sadly, on this occasion, both were lacking. A little courtesy and common sense would have gone a long way.

Stayed here for six nights and got a great price booking direct with the hotel. Check in was excellent and handed taxi receipt and fare was refunded to us (more on this later). Hotel itself and room was spotless and throughout our stay staff although had limited English were great and the other reviews moaning about it being very German didn’t bother us at all as the other guests were very polite to us as well. We stayed B&B and every morning the breakfasts had a good selection of hot and cold food and a cracking coffee machine as well. On checking out the hotel ordered and pre paid our taxi to the airport which arrived promptly and we thanked reception for a nice stay. Now for the bad bits! There are A4 posters everywhere about this and that ( see photos ) which I get due to hotel policies but we do like to lounge around the pool on our stays but the restriction on bringing in food and drink from outside the hotel around the pool meant we didn’t sit round the pool much as at 4.5 euros for a beer seemed a bit too much but I do agree with the policy of people not taking food and drinks from the restaurant because that really impacts on the cost to the hotel. Now coming back to the taxi fare our booking direct with the hotel stated that return fares would be paid by the hotel upon receipts didn’t make sense to me. We booked the six nights for 255 euros bed and breakfast and our taxis cost 45 euros so our stay cost to the hotel was 210 euros, I would suggest the hotel ditches the free taxis option but instead probably introduce a 10% maybe 20% discount on food and drink from the bar area to be consumed around the pool as we would have spent more in the hotel and around the pool. Overall a good stay and would probably stay again if these changes were implemented.

Terrible place. Staff are really rude and it’s so unclean. I would never go back here. The room was crawling with bed bugs and we had to move hotels.