Catalonia Park Güell

Unfortunately, our stay was not as comfortable as expected. The bed was very hard, which made it difficult to get a good night’s sleep. There was no proper duvet cover; instead, the duvet was placed between two sheets, which felt unusual and less comfortable. The room also had an unpleasant smell upon arrival, and it would benefit from better ventilation and housekeeping. The soundproofing was poor, and we could hear conversations and noise from the neighboring room very clearly, which affected our ability to relax. The pillows were not very comfortable, and having better-quality pillows and a greater selection of pillow types would significantly improve the guest experience. In addition, the elevator was to small. Overall, several aspects of the room and facilities could be improved to make the stay more comfortable and enjoyable.

Upon arrival hotel looked lovely and we had an easy check in we booked the standard double room which was clean but not very big no kettle provided which I think is a basic amenity , wallpaper was peeling making the room look a little scruffy pool area is lovely and clean with a nice terrace there was approximately 14 rooms booked in our party and there were several issues experienced and none were solved we had gone as our daughter was getting married on Saturday and there was no acknowledgement of this very special occasion from the hotel or staff no congratulations to the bride and groom either which I thought was quite rude it seems guests are a bit of an inconvenience to the staff On several occasions people were stood at the bar waiting to order drinks and there was nobody behind the bar serving as I think they were constantly being called away to deal with other things all in all the special weekend was a little bit spoilt due to hotel and staff

From the minute we arrived the bad experience started, firstly the guy behind reception tried to make out he couldn't find out booking then he said we have issues on one floor and we need to send you to our sister hotel,told him right away that wasn't happening we was there for a family wedding and all the family and friends were booked into that hotel,out of the blue they suddenly had a room for us which I must say was nice. Strangely I must have seen at least 50 to 75 new guests arriving , no problem with a floor then !!! Staff were not really interested and all looked liked they'd rather be anywhere than there Pool was very very cold , some family members said there plunge pool was cold , the bride to be plunge pool was broke but they didn't fix it or offer to move her until complaints were made Overall I wouldn't recommend this hotel Over priced , the whole wedding was soured by this place