Health and Hygiene Failure – Disastrous 10-Night Stay
Health and Hygiene Failure – Disastrous 10-Night Stay I recently completed a 10-night stay at this property booked through Booking.com, and it was a complete nightmare regarding health, safety, and basic sanitation standards.The hotel has a widespread, active cockroach infestation and lizards that enter the room. The issue was so severe that I found multiple cockroaches inside my living space alongside lizards. I immediately reported these severe hygienic deficiencies to the front desk. Reception acknowledged the problem and moved me to three different rooms over the course of our stay. Shockingly, the cockroach infestation persisted across all three rooms. The first room I stayed in, room 402, had brown liquid seeping through the wall onto the floor. When I challenged reception, the guy made jokes that oh maybe a rat had killed another rat between the walls and that's where it was from. This, as I'm sure you can appreciate is very scary to a person with Asperger's Syndrome/Autism. I was then moved to room 317 and Unfortunately, the pest issue persisted across the property. The lizards kept entering into my room which I told reception and the same guy that I told about room 402 stated that the lizards are harmless and 'are like puppies', when I challenged him about them coming into the room and he said if I don't like them I should keep my balcony door closed and not go out onto my balcony which I'm sure you can appreciate is not a thing that you want to do if you're on holiday,you want to go on the balcony. I couldn't even open the balcony door, or sit on the balcony or eat my dinner on the balcony. This is the room where I also saw the first cockroach. I was then moved to room 206, where I saw two cockroaches on the balcony in this room, one alive and one which was dead. When challenged, the receptionist guy who I spoke to the last two times (who said the lizards were like puppies) picked up the cockroach in a paper tissue, put it against his mouth and pretended to kiss it, which as I'm sure you can understand to a person with autism and Asperger's Syndrome which I have, is very scary. This is not an isolated incident; it is a systemic failure of the property’s pest control, disinfestation protocols, and basic habitability standards. Living out of suitcases and changing rooms three times completely ruined my holiday. I have preserved full photographic and video evidence of the insects across the different rooms and am currently escalating this matter directly to Booking.com customer support and the Canary Islands Tourism Inspection Board (Gobierno de Canarias) for a health code violation audit. Avoid this hotel if you value cleanliness and health. Absolutely unacceptable for a registered tourism establishment.