Awful food, dirty and moody staff
Went away with my mum for 5 days and we thought the hotel was absolutely awful. I was shocked as it’s supposed to be a 4 star but was more like a 2 star and that’s only as it looks nice… Cleaning - we requested for our room to be cleaned after two days. Someone walked in, emptied the bins and that’s literally it. When we returned there was a used coffee mug still outside, tea bags and rubbish left on the side, dirt on side board not wiped. Squashed Cockroaches outside the room door and several up the hall. We wouldn’t have known they had been if the towels hadn’t been replaced. There was also a cockroach in our bathroom and several around the hotel. Staff - were moody and over worked. They don’t know much information when you ask them questions or they tell you the wrong answers… we got sent to the incorrect bus stop and told the wrong entertainment info by reception… Water - no bottled water supplied in the bedroom or anywhere which is odd for all inclusive... we were told we had to buy some from the shop or you have to fill a tiny paper cup up at reception and walk back to your room… Pool - is nice to look at but smaller than the images. Temperature is good and we enjoyed the little jacuzzis though they had “reservation only” signs on. The only outside loo is by reception where there is a toilet anyway. There is no toilet on the other side by the bar, so it’s a long walk every time. Food - Great if you like Pork everyday and every night. We had one steak night, which was like eating leather. No chicken. Only deep fried chicken dippers. Few veg. Seafood risotto and dry potato’s. Food is salty and gross. Overcooked. Same food most days… it really was awful. We ended up eating out and paying for food when we had paid for all inclusive… Entertainment - The animation team was one solo lady who was moody. 5 days and we only saw her once asking people to play darts and Aqua gym. Adrenaline show in the evening was a man and a lady doing finger puppet shadows and balancing a wine glass on a knife. It was ok but I expected more… bit weird. The outside entertainment area was very small, not enough tables/chairs, people were sat on the floor and wall… Bar - only one type of cocktail available per day. You have to drink that one, they won’t make another. Bar by the pool is ok, you have to pay for the nicer drinks, all inclusive snacks means - deep fried chicken nuggets, chips and nachos… every day. Rooms - Coffee machine in room with no instructions on how to use. Only two pods/ two tea bags and you have to pay for the rest - all inclusive? Rooms looked nice, but they have cockroaches, and the cleaners don’t clean them until you check out. Also get used to being woken up early as they get out the leaf blowers and hedge trimmers around 8am. Honestly, book somewhere else… I so wish we had.