Bellagio Beach Resort

We have very good time with my friend. Massimo was really helpful.

We had the best holiday, but is this hotel really 5-star? In our opinion, absolutely not. Our first room was very disappointing. It was dirty, had broken fixtures, and was nowhere near the standard you would expect from a 5-star hotel. To be fair, the reception team dealt with our complaint quickly and moved us to a different room the following day, which was a huge improvement. Overall, there are many areas of the hotel that are in need of updating and refurbishment. It’s clear work has already started, as building and maintenance work was being carried out during our stay. Having this happen in the middle of peak season was inconvenient, and there was also a construction site next door that we weren’t informed about before arriving. One of the biggest disappointments for us was the pier. It was closed and unusable throughout our stay, meaning guests couldn’t access it at all. This was a real shame, especially as it’s one of the hotel’s advertised features and something we had been looking forward to using. The evening entertainment was another let-down and didn’t meet the standard you’d expect from a 5-star resort. The staff, however, were fantastic. Every member of the team was friendly, welcoming, and couldn’t do enough to help. They really are a credit to the hotel. It’s just a shame that not all of the guests showed the same level of courtesy. The food was good, with plenty of choice at every meal, so there was always something to eat. However, the all-inclusive offering could definitely be improved. For example, there was only one place for children to get ice cream, which meant they had to dry off, get dressed, and go indoors every time they wanted one. A better layout would have made this much more convenient. We’ve stayed in many 5-star hotels over the years, and unfortunately this one doesn’t meet that standard. We wouldn’t return. That said, we had an amazing holiday with our group, made wonderful memories, and chose to look past the hotel’s shortcomings to enjoy our time together.

Amazing team work of all staff , all together creating a magical experience From reception to bellman to animations team to restaurant staff (especially Mr Elsayed and Mr Mina) and lastly the always smiling house keeper that unfortunately I forgot his name 🥺 Rooms are spacious and comfortable Bathrooms are a bit smelly but clean Pools are large and variable with lots of kids entertainment and slides I’ve been to many hotels especially in Hurghada but this time is really different I am sure to be here again Last words to Mr Sameeh the CEO of Bellagio,, well done Sir and keep it up 👍