Bahia Calma

1. ROOM We booked a suite at the Bahia Calma Beach Hotel, paying the most expensive DELUXE option with a pool view (the price difference was significant – approximately €300 per person more than the standard suite). Upon arrival, we found ourselves in suite no. 56, which actually had a side view of the pool, with the main view being of the white wall of the restroom and electrical switchboard. It's located in the very corner of the pool area and below the pool line. We checked for available rooms with a nice view, but the receptionist told us they were reserved for their German VIP guests, a group of executives who were arriving the next day, and they wouldn't give us any of those rooms. It's worth noting that all these rooms were in the same quality and price range – poolside and pool-view, with suites of the same standard inside. On the hotel's Facebook page, in correspondence with customers, the receptionist states that they do not assign specific room numbers upon request during the booking process. The German VIP guests actually arrived at the end of the second night and stayed on the hotel grounds as if they were the only guests, making noise until 1 a.m. and proposing toasts, the content of which is embarrassing to even mention. 2. SECURITY The hotel is a dangerous place, without any supervision or security whatsoever. There are gates that are left unlocked (perhaps intentionally?), and there are signs about cameras, but none. As a result of this carelessness and neglect of security, we were robbed by a thief who entered our room at night through the terrace and stole money and documents from a backpack lying on the sofa. The hotel is aware of such situations and has not implemented ANY guest protection system. Frankly, we feel like we were deliberately assigned a room on the side of the building, near a side gate. It's true that they warned us to close the windows, but we didn't close them once... (the room was stuffy, as we'll discuss in point 4 below). We should mention that there was a safe in the room (and we kept some of our documents and cash there). BUT this safe also raised concerns because it was key-operated, not coded, so someone could have made a key. 3. ANTS The room was infested with pharaoh ants. They were in the kitchen, on the dining table, in the bathroom, and even got into the suitcase. They didn't get into the refrigerator. Our complaints were ignored; the staff came and sprayed the ants with a supermarket product, and the ants disappeared for a moment and then returned. The hotel should definitely perform a thorough, professional pest control – but obviously, that costs money... 4. NO AIR CONDITIONING The absolute lack of air conditioning was a very bothersome issue. During our stay, the temperature was constantly around 28 degrees Celsius. The apartment was heated, so unfortunately, we had to open and tilt the windows at night, which also contributed to the theft described above. 5. KITCHEN EQUIPMENT Overall, the equipment was decent, but something mundane was missing, like a chopping board. We asked for a replacement. Our request was ignored. 6. POOL The pool itself was okay, BUT... the hours of availability – in our opinion, unacceptable – were extremely short: from 11 a.m. to 7 p.m. Especially in the morning, we really missed the opportunity to take a morning swim before breakfast, which was usually possible on our other vacations. In the afternoon, when we returned from day trips, we couldn't use the pool, even though it was still warm and sunny. 7. ROOM ACOUSTICS The terrible acoustics, the lack of soundproofing in the rooms and ceilings, meant we could hear every step (and not only that) of our upstairs neighbors, who would wake up early in the morning, between 6 and 7 a.m., waking us up with their activity. We returned from our vacation completely sleep-deprived. In summary, we rate the trip as disastrous. We are disappointed and disillusioned.

I found this holiday company a year or so ago and chose to return because the staff of fantastic the apartments are of a very good standard and clean. The location is absolutely awesome in the southern part of Costa calma with wonderful views out to see. You don't get that many British people in this part of the island but if you do travel down here please understand that this is one of the quiet parts of the island and just what I wanted. It certainly not Benidorm thank God but there are a couple of bars nearby for a bit of live music and entertainment this part of the resort also has a couple of restaurants if you want to eat out. The main pool area is wonderful and generally most guests are quiet and respectful to others. I would however appreciated it if the Pool opening times had been extended to open at 10 o'clock in the morning and close at 8 pm in the summertime. My only other slight criticism would be if you could have some of the waste bins around the complex for recycled items such as plastic bottles glass bottles and other recyclable items so these could be separated by a member of staff and taken to the main recycling bins close to the complex. One question people often ask is would you come back and the answer to that is yes I hope to return to this complex in 2026 and I hope others enjoy it as much as we have.