Aurasia Deluxe Hotel

The hotel was great. It was clean and the breakfast was good. The receptionist on the day I had no water was fab. Got me a shower at their sister hotel and had it fixed within an hour. I’m just sorry I didn’t get her name. The cleaning was excellent too. The service at their private beach was also good and not pushy. I had a really fab holiday here.

We had been given a triple room and there were issues straight away. The poor air conditioning was extremely poor, the wardrobe was broken (doors off rails) and shower was too small both myself and my partner could not fit in this. We had also requested a travel cot for my baby which we hadn’t been given ( I had requested this via email twice before arriving to which I got a positive response from one of my emails). When we raised our problems with the reception staff there were no available other room for 2 days (total of 3 days after traveling without a shower and before we got a new room) New room given on our 3rd day was much better however the air conditioning was still poor and the shower leaked. The beds on a whole are not comfortable (understand this is preference) however myself and my partner are both going home with bad backs. 1st day of clean in new room (day 4) cleaners left brown residue all over the sink (where i needed to clean my babies bottles). The pool was absolutely freezing!! The hotel was supposed to have a baby pool but this was empty and in shade 100% of the day so even if this was full there was mo way this could have been slightly warmer. The main pool had no chlorine in it and had a lot of missing tiles and residue at the bottom of the pool. The main pool only really got sunlight 08.00am-11.00am then 13.30pm-17.00pm. The pool on the photos of the hotel is also not correct- instead of the modern photos and nice sun loungers there is a tacky mural going around the walls and the sun lounger cushions smelt. We have a friend from Marmaris who also told us not to let our baby ingest any of the water or be in the water for too long due to the hotel having a reputation of being unclean (this was only told to us as we got there). Breakfast was diabolical- we got offered boiled eggs, spicy sausage, fruit, bread, chips and chicken nuggets. We never had breakfast in the hotel after the 1st morning We requested late check out the day before as instructed as we had a night flight on departure- we then had the luxury offer of paying 750TL (£13.50) per hour to have the room. On a positive, the staff are really nice and helped us where they could. Additionally, hotel was also situated around the corner from the main strip and central to everything you would need. Unfortunately I do think this hotels photos are not a true representation of the quality or presentation of its facilities or decor. Personally, apart from the external hotel design and the hotel room decor and following on from my experience, this hotel should be a two star hotel, not three.