All Suites Appart Hôtel Paris Ouest Colombes

Good stay, far from city centre but have close metro station :D

The worst experience a woman traveling alone can have in a hotel: waking up at 1am with a stranger in your room who refuses to leave. The hotel’s response: “system error”. No responsibility taken, no gesture, no solution. Avoid.

On arrival this building is surrounded by a building site. We arrived early and was told check in was at 3, (2pm on the confirmation email) so we dropped our bags and went for a walk in the near by town. Arrived back at 3 to be told our room wasn't ready it's would be 15 mins. 15 mins came and went, no communication from staff sat right beside us. We waited for 2 hours, everytime we asked we were told 15 mins. When we eventually got to our room it wasn't the room we had booked. (Sofa bed instead of bunk beds) When I went down to reception they said they sent us to that room as we had been waiting so long, I said I don't mind waiting for the right room as teenage siblings don't want to share a bed, turns out the bunk bed room was double booked, that the we could have the largest room tomorrow. Why not just communicate this at the time! Too tired and hot to argue. Next day repacked and popped bags in the reception. When arrived back we weren't in the room they had said we would have, (but this time did have bunk beds) it was small, the room seemed to be missing furniture. No bedside tables or lights on the double bed. Nowhere to put suitacses, just one small hanging space with 5 coat hangers, for a room for 4 people. We lived off the floor for our stay. The hotel seems to be sponsored by IKEA so surely they sell flat pack beside tables and lamps! Disabled light flashes all night, so like sleeping in a disco, but at least that makes up for the lack of bedside lights when stumbling across all the luggage to go to the loo at night! It seems communication is completely lacking on all aspects of this stay, one night young staff friendly and accommodating, a tray for glasses, ask what size wine etc, other nights rude staff, (to guests and and colleagues I noted), only serving beer in plastic, laughed at when ask for a large wine stating that they only do one size, note-wine glasses were glass, didn't open the drinks bottles, snapped at to bring them all back down when finished, was told no when ask for tray (younger member was just about to give me one) so a member of staff had to accompany me to the room carrying the drinks. You should look at what I presume is the managers attitude! Breakfast (one morning complimentary because of the sh!t show of the room waiting) is not worth the money. Noone wants to eat cold scrambled egg and machine coffee for €15! It says 30mins from airport, but getting anywhere via public transport is an absolute nightmare. Overall the only possitive seems to be that they had comfortable beds (thanks IKEA). Will not be recommending this hotel.