Refunds
We're sorry your holiday has been cancelled – we understand how disappointing this is.
You'll get a refund for everything that's part of your Sundeals booking – so anything you booked at the same time as your main package holiday.
If you added any extras on afterwards – like separately booked transfers, airport lounges and car parking – these won't be part of your refund from us. That's because they're arranged with another provider and don't form part of your package holiday.
What you can do:
Contact each provider to cancel and request a refund. Many companies have flexible cancellation policies, especially for circumstances like this.
You should also check your travel insurance policy. It may cover costs for extras you can't get refunded. Contact your insurer to find out what's included and how to make a claim.
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We'll usually process your refund within 7-10 working days from the date we confirm it with you. The money will go back to the original payment method you used when booking.
If we've cancelled your holiday, you'll receive your refund within 14 days of us telling you about the cancellation.
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Card replaced but same account:
Your refund will still reach you. Banks process refunds to the account, not the specific card number.
Account fully closed:
We'll need to arrange an alternative. Please contact us via live chat for refund support and we can help with this.
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If you paid with more than one card, your refund will go back to those same cards.
This is how card payments work. The money needs to return the same way it came in, so we'll split the refund across the different cards you used.
You'll see each amount appear separately, but it all adds up to your full refund.
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