Contact us – after your trip
We're really sorry to hear that something hasn't gone right during your holiday.
Your first step
Speak directly with the service provider you're experiencing an issue with. For example, if it's the hotel, speak with hotel staff. If it's the airline, contact them directly. You'll find your airline's details on our airline partner page.
If they can't help
If you're still on your holiday, contact our on-holiday support team by calling +44 20 4578 0912, they're available 24/7.
If you've already returned from holiday, you can chat with our after-travel team via our contact us page.
Important to know
If you don't report your concern to us during your stay, any compensation due may be reduced or may not be payable.
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We always aim to resolve complaints fairly and explain our decisions clearly.
If you're unhappy with our final response, you can ask a third party or Aviation Alternative Dispute Resolution (ADR) service to review your case. ADR services look at complaints independently and help resolve disputes without going to court. They're free or low-cost to use.
You can also get independent advice from organisations like Citizens Advice or speak to another professional adviser if you'd like help understanding your options.
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No, we don't currently have an app, but we've made sure our website works smoothly on all devices.
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We'd love to hear about your experience on your Sundeals holiday. You can reach us via live chat.
If you'd like to provide any attachments to your message, please email us at myfeedbackuk@sundeals.com
Your thoughts help us improve and we appreciate your feedback.
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