Your hotel – changes and cancellations
You may be able to switch to a different hotel or room type in the same destination up until 14 days before departure. Changing your flight or destination isn't possible with your current booking though, so if you need to do this, you'll need to make a new booking.
How to change your hotel:
You can check what's available using our hotel search, then contact us via live chat and we'll see if the change is possible for your booking.
What it costs:
There's a £50 per booking charge from us to cover the cost of making the change, plus any cancellation fees from your original hotel. You'll pay this when you make the change.
We sell three types of accommodation rates: fully flexible, limited flexibility and non-refundable. The cost to change your accommodation will depend on which rate you booked. If your new hotel costs more, we'll add the difference to your holiday balance. If it costs less, we'll refund the difference.
If you haven't paid your full deposit yet, you'll also need to pay this when making the change.
Last updated:
Yes, you can cancel your booking at any time.
When you cancel, you'll pay:
There's a £100 charge per person from us, plus any fees from your airline, accommodation or transfer providers.
The supplier fees are different for each booking, so we'll check the exact costs for you.
What you can get refunded:
Hotels: Some hotels offer free cancellation, others charge a fee, and some bookings can't be refunded at all. We'll check what applies to your hotel and let you know of any fees that may apply.
Flights: These can't be refunded. This includes any extras you added to your flight.
Transfers: These can be refunded up until 48 hours before departure.
Airport services and experiences: You need to cancel these directly with the company you booked them through. This applies to anything you booked separately from your main holiday.
Get your exact cancellation costs:
Contact us via live chat and we'll work out a full cost breakdown for your specific booking.
We'd recommend speaking to your travel insurance provider as well to check what you're covered for.
You can also read our cancellation policy in our terms and conditions and agent terms and conditions.
Last updated:
You may be able to switch to a different board basis after booking up until 14 days before departure, depending on your hotel.
Start by checking which board bases your hotel offers on the hotel details page, and choose which one you'd like to change to. Then, contact us via live chat and we'll see if the change is possible for your booking.
What it costs:
There's a £50 per booking charge from us to make the change. Your hotel may also add their own costs on top.
We sell three types of accommodation rates: fully flexible, limited flexibility and non-refundable. The cost to change your board basis will depend on which rate you booked.
You'll need to pay all charges upfront when making the change. After the £50 fee is covered, we'll either add the price difference to your booking balance if the new board basis costs more, or refund you the difference if it costs less.
Before you change:
You'll need to have paid your full deposit before making any changes to your booking. We'll confirm the full cost breakdown before processing anything so you know what to expect.
Last updated:
You may be able to switch rooms at the same hotel up until 14 days before departure.
How to do it:
Start by checking which rooms are available using our hotel search, choose which you'd like to change to, and then contact us via live chat. We'll see if the change is possible for your booking and give you a full cost breakdown before anything is finalised so you know what to expect.
What it costs:
There's a £50 per booking charge from us to cover the cost of making the change, plus any charges from the hotel for the new room. The total cost depends on what's available and which room you choose.
We sell three types of accommodation rates: fully flexible, limited flexibility and non-refundable. The cost to change your room will depend on which rate you've booked.
If the new room costs more, you'll pay the difference. If it costs less, you'll get the difference back, once the change fee is covered.
If you haven't paid your full deposit yet, you'll need to pay this when you make the change.
Last updated:
Sometimes accommodation changes are needed for reasons like unexpected refurbishments or delayed openings at the hotel. If this happens, we'll do our best to find you an alternative that closely matches what you originally booked – at no extra cost to you.
If you'd like to discuss your options or if you have questions about the new accommodation, you can contact us via live chat and we'll be happy to help you.
Last updated:
Sometimes our airline or accommodation suppliers may need to make changes to your booking before you travel. If this happens, we'll email you with the full details of what's changed. Please make sure you're checking your email regularly, including your spam folder, so you don't miss any important updates.
If you haven’t heard from us and want to check your booking, you can view your details at any time on Manage my Booking.
Last updated:
We can't change your destination without cancelling your original booking first. This means cancellation fees will apply.
What it costs:
There's a £100 charge per person from us, plus any fees from your airline, accommodation or transfer providers.
These supplier fees vary, so we'll need to check the specific costs for your booking.
If you'd like to talk through your options, you can contact us via live chat. We'll explain what we can do and give you a clear breakdown of the costs before you decide.
Last updated:
When you make any changes to your booking, you'll need to pay our service fee, plus any charges from our travel suppliers.
Our service fees:
Change a name: £30 per person
Change your accommodation (using the existing flight): £50 per booking
Cancel your booking: £100 per person
How payment works:
You'll need to pay all fees when you make the change.
If your new holiday costs more, we'll add the difference to your balance. If it costs less, we'll refund you the difference.
Important to know:
If you paid with a low deposit, and you haven't paid your second deposit yet, you'll need to pay this when making any changes or cancellations.
For more information, read our full booking terms and fee structure
Last updated: