Your flight – before you travel
Most hotels provide cots for infants and will usually prepare one if an infant is included on the booking. If there isn't a cot in your room when you arrive, speak to reception and they may be able to arrange one for you.
Please note, cots are available on a first-come, first-served basis, so availability can't be guaranteed. If you'd like to check in advance, we recommend contacting your hotel directly before you travel.
Bringing your own travel cot:
Many families choose to bring their own travel cot for familiarity and comfort. Some airlines allow travel cots to be checked in as part of your infant's equipment allowance, but policies vary between airlines.
Check your airline's infant travel policy before you head to the airport to confirm their latest rules. You can find this information via our airline partner page.
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At UK airports:
Luggage check-in counters usually open two to three hours before your flight leaves. For flights over six hours in duration, we recommend arriving at least three hours early to drop off your bags.
Most counters close 45 minutes before departure, so make sure you arrive with plenty of time.
At your destination airport:
Luggage check-in counters typically open two hours before your return flight and close 45 minutes before departure.
Night-before luggage drop-off:
Some airlines and airports allow you drop off your bags the evening before your flight. This option isn't available in all airports, so it's best to check directly with your airline to see if it's possible for your journey.
Important timing information
Airlines can change their check-in times, so always check your timings with your airline before you travel.
You can find your airline's contact details and latest check-in information on our airline partner page.
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Your airline will confirm your terminal closer to the departure date.
For the most up-to-date information, check your airline's website or app a few days before you fly. Once you've checked in, you'll also find your terminal on your boarding pass.
If you need to contact the airline directly, head to our airline partner page for their contact details.
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Most airlines now accept digital documents and boarding passes, so you usually won't need to print anything. You can keep everything on your phone and show it to staff when needed.
Ryanair:
Ryanair is fully digital, so for most destinations you'll need to access your boarding pass via the Ryanair app. Make sure you've downloaded the app before heading to the airport to avoid any issues.
For all other airlines, check their specific requirements on our airline partner page.
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It depends on your airline and the type of upgrade you've got.
Some upgrades include lounge access, others don't. Your airline can confirm exactly what's included with yours and point you to the right lounge on the day.
You can find your airline's contact details to ask them on our airline partner page.
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Yes, you can add luggage after booking.
Head to your airline's website to add or upgrade your luggage allowance. You'll find a direct link to the right place on our airline partner page.
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Yes, you can upgrade your seat directly with your airline after booking.
This might include things like extra legroom, priority seating or moving to a different cabin class. What's available will depend on your airline and flight.
The best way to do this is to contact your airline directly or check their website. Most airlines let you manage seat upgrades through their booking system using your flight reference number.
For your airline's contact details, head to our airline partner page.
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Our packages don't include luggage as standard, which means you can choose what you add and only pay for what you need.
You'll see what's included as you book, and your booking confirmation shows your luggage allowance.
Adding hold luggage
You can add hold luggage when you book. If you need to add it after booking, contact your airline directly.
Hand luggage
Hand luggage allowances vary by airline. This can range from a small personal item to a full cabin bag.
Size and weight limits
Check your airline's baggage policy for specific size and weight limits. You'll find a link to your airline's baggage policy on our airline partner page.
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Check-in is done with your airline, and it’s straightforward once you know where to go.
Most airlines open check-in somewhere between 30 days and 24 hours before departure. Head to our airline partner page to find out more details about your airline.
When it’s time to check in:
Head to your airline’s website
Use the flight reference number from your booking confirmation
You'll find a direct link to your airline's check-in page on our airline partner page.
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Yes, and it's straightforward once you know where to go.
Most airlines open check-in somewhere between 30 days and 24 hours before departure. Head to our airline partner page to find out more details about your airline.
When it's time to check in, head to your airline's website or app and use the flight reference number from your booking confirmation.
You'll find a direct link to your airline's check-in page on our airline partner page. Your airline or airport might charge a fee if you check in at the airport instead of online. Check your airline's website for their specific check-in fees and policies before you travel.
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Seat selection is handled directly by your airline.
Most airlines let you choose your seats during online check-in, and some offer advance seat selection for a fee. The options available depend on your airline and ticket type.
Head to our airline partner page to find out more details about your airline.
If you have accessibility needs or are travelling with young children, contact your airline directly as soon as possible. They can often arrange seating to support your requirements.
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All your booking documents are in one place, ready when you need them. Just head to Manage My Booking and sign in with your booking reference number. You'll find your booking confirmation, flight details and everything else linked to your trip in there.
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You'll find your Sundeals booking reference number in your booking confirmation email. It's an eight-number code that you'll use to sign into Manage My Booking.
Your flight reference (or 'PNR') is in there too, in the flight section. It's usually six letters, and you'll need it whenever you check in or contact your airline.
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Special requests and preferences are handled directly by airlines and hotels, as they're the ones who can make it happen on the day.
For flight requests (like meal preferences or seating), please contact your airline – you can find their contact details on our airline partner page.
For hotel requests (like room type, floor preference or a cot), please reach out to your hotel directly.
The sooner you get in touch, the better chance they have of arranging what you need, but we can't guarantee that they'll be able to do so.
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The airline you’re flying with will be specified on the flight details page you saw during the booking process. You’ll find it on your confirmation email, too.
You can view your flights, add extras and check in directly with your airline.
If you want to find out more information about your airline and how to contact them, visit our airline partner page.
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