Help with booking
You can have up to four children per booking on our website.
If you need to travel with more than four children, the easiest way forward is to make separate bookings. Each booking can include up to nine people, including four children. So, you can still travel together – as long as you've got at least one adult (18+) on each booking.
Each separate booking and price is subject to availability, will have separate booking references and will be treated as separate bookings.
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We know payment issues can be frustrating, especially when you're looking forward to your trip. Here's what to do next:
Try your payment again
Go back to your booking and retry your payment. Sometimes a simple retry works straight away.
Check with your bank
If it fails again, contact your bank to check if there's an issue with your card or account. They can tell you if the payment was blocked and help resolve it.
Keep an eye on your balance due date
Your payment needs to reach us by the date shown in your booking confirmation. If we don't receive it by then, your booking may be cancelled. You can find your balance due date in your booking details.
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Before you book, check the entry requirements for where you're travelling. This covers passport validity, visas and any health requirements. You'll also need travel insurance before making a booking with us.
When you're ready to book, you'll need:
First and last names for everyone travelling written exactly as per passports (middle names aren't needed)
Dates of birth for all passengers
A deposit payment to confirm your booking
You can then make your booking through our website.
After booking, you can add extras like airport transfers or experiences in your destination through Manage My Booking.
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Your deposit amount depends on when you want to travel:
59 days or more before departure:
Pay just £30 per person now to secure your booking. The remaining deposit is due a few weeks later.
31 to 58 days before departure:
Pay the full deposit of £150 per person when you book.
Less than 31 days before departure:
Pay the full holiday cost when you book.
This helps keep things flexible when you're booking further ahead, and makes sure everything's confirmed when your departure date is closer.
You'll find more information on our payment options page.
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You can book up to nine people in one go on our website.
If you're travelling as part of a larger group, the easiest way forward is to make separate bookings. Each booking can include up to nine people, so you can still travel together.
Each separate booking and price is subject to availability, will have separate booking references and will be treated as separate bookings.
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If your device crashes or you see an error message before entering your payment details, please refresh your browser and try booking again.
If you see an error message after entering your payment details, contact us straight away. We'll check if your booking went through – if you enter your payment details again, you could end up making multiple bookings.
If you can't access the website:
Try these steps:
Enable cookies – we recommend enabling cookies in your browser settings to use all features on our website.
Clear your browser history and cache – this often resolves loading issues. You can find this option in your browser settings.
Update your browser – make sure you're using the latest version of your web browser. Older versions can cause problems. We're not responsible for any software you download to your device.
Still having trouble?
If you've tried all of these steps and still can't complete your booking, please contact us via live chat and we can help you book.
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With Sundeals, booking your holiday is straightforward. Head to our homepage to search for a trip – you can filter by destination, dates and what matters most to you.
Once you've found what you're looking for, just follow the steps to complete your booking.
We've also got different payment options to help you spread the cost, so you don't need to pay everything today unless you'd like to.If you'd like a hand at any point, our customer support team is here to help. You can start a chat with us and we'll guide you through.
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