Transfer issues

If you didn’t receive the transfer you’d already paid for, we can review a claim for the cost of the taxi you arranged instead.

What we need from you:
Your booking confirmation showing which transfers were included in your package
Receipts for the taxi you paid for

Next steps
If you're still on holiday: call our on-holiday support team on +44 20 4578 0912.

If you've already returned from holiday: Email us with the documents attached to myfeedbackuk@sundeals.com

We'll get your claim sorted as quickly as possible.

Last updated: 23 July 202623/07/2026