Telling us about accessibility needs
Yes, and it’s worth doing as early as possible.
Airlines handle allergy notifications themselves and can explain what support they offer onboard. You can find direct links to each airline’s medical and special assistance pages on our airline partner page, so you can contact the right team without any back-and-forth.
The sooner you let them know, the smoother things tend to be.
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Yes, and it's straightforward once you know what to do.
Airlines handle mobility aids directly, so you'll need to declare yours when you check in. They'll verify it meets safety requirements before accepting it for travel.
What you need to bring:
Any equipment needed to make your aid safe for travel (like battery pouches or electrical tape for terminals)
Your manufacturer's user guide (this helps airport staff if they need to disconnect the battery or inhibit electrical circuits)
At the airport:
Declare your mobility aid at check-in, even if it's packed in a case or bag
If your aid needs to be collapsed for loading, do this before check-in
If you're using your aid until boarding, arrive at the gate when it opens, so staff have time for safety checks
The airline will guide you through their specific process. But if you're unsure about anything, feel free to contact them after booking, so they can explain what support they offer – their contact details are directly linked on our airline partner page.
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It depends on your specific needs, but most people can travel alone without any issues.
You'll need a travel companion with you if you need help with any of these safety tasks during the flight:
Undoing your seatbelt and reaching an emergency exit
Collecting and fitting a lifejacket
Putting an oxygen mask on
Following safety instructions from the crew
You'll also need someone to travel with you if you need support with:
Breathing e.g. you require supplementary oxygen
Eating during the flight (cabin crew can open containers for you, but can't help beyond that)
Using the toilet (cabin crew can help you get there, but you'll need to manage independently inside)
Taking medication while you're in the air
If you do need to travel with a companion, most airlines require you to sit together. It's worth contacting your airline directly before you book to check seat availability and confirm their specific requirements. You can find your airline's contact details on our airline partner page.
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Yes, you can travel with your wheelchair.
Airlines handle mobility equipment bookings directly, as they need to understand your specific needs and make sure the right support is in place. So, you'll need to contact your airline as soon as you've booked.
They can explain:
What equipment can travel with you
How to register it for your flight
What support is available at the airport
We've put together the contact details for all airlines on our airline partner page, so you can reach the right team straight away.
Before you book
Check the hotel and room work for your needs before confirming your booking. If you're bringing mobility equipment and need an accessible transfer, or have specific room requirements, contact us before booking. We'll request these for you and confirm any costs upfront.
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That depends on the airline. The specific requirements vary by airline too, so you'll need to contact your airline directly as soon as you've booked. They'll explain what documentation you need and how they'll support you and your assistance dog on the day.
To make this easier, we've gathered the correct contact details on our airline partner page, so you can reach the right team quickly and with confidence.
The sooner you let them know, the smoother things tend to be.
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We always recommend contacting us to check availability before you make your booking. However, if you've already made your booking, we can't guarantee that we can find transfers that will suit your needs but we'll work with our suppliers to try and find something for you.
Email our accessibility support team at accessibilitysupportuk@sundeals.com, making sure you include the following details:
Your booking reference number
Lead passengers name
Holiday departure date
How many passengers will need to take the adapted transfer
Details about any mobility equipment you're travelling with, including whether it folds down or needs extra storage space
Whether you can move from your equipment to a vehicle seat, or if you need ramp access
Whether you can manage steps
We'll get back to you as soon as we can with your options.
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Please contact us before you book so we can confirm that our supplier has a transfer that meets your needs. If you book first, we can't guarantee we'll be able to arrange the right transfer for you.
Everyone's accessibility needs are different. We need some extra information to make sure we arrange a transfer that works safely and comfortably for you.
Email our accessibility support team at accessibilitysupportuk@sundeals.com, making sure you include the following details:
Lead passenger's name
Holiday dates
Destination and hotel name
How many passengers will need to take the adapted transfer
How much luggage you'll be taking in the transfer
Whether you can manage steps
If you are bringing a mobility aid, also tell us:
The type of mobility aid (A manual wheelchair, an electric wheelchair or a mobility scooter)
Whether you can transfer from your mobility aid to a vehicle seat
Whether it's collapsible
If not collapsible:
The height and width in centimetres
The depth/length in centimetres
Weight of mobility aid in kilograms
We'll confirm whether we can provide a suitable adapted transfer. Once confirmed, you can book your holiday knowing your transfer is sorted.
While we’re waiting for confirmation from our supplier, we’re unable to fully confirm your holiday booking. This means your holiday and the price is subject to availability until we’ve had a response.
As soon as we have this information, we’ll be in touch to let you know the next steps.
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We want to make sure you get the support you need, even if your disability isn't immediately visible.
Hidden Disabilities Sunflower lanyard:
You can wear a Hidden Disabilities Sunflower lanyard to let people know you might need extra time, patience or support. You don't need to explain your disability to anyone – the lanyard is a simple, voluntary way to signal that you may need understanding.
Airport and flight support:
If you need help at the airport or during your flight, make sure to contact your airline to arrange assistance before you travel – their contact details should be on our airline partner page. This gives them time to arrange the right support for you.
Support and recognition of the Sunflower lanyard will vary between airports and airlines. So, it's always worth checking what's available at the specific airport you're travelling from and speaking to your airline before you travel to arrange any assistance if you need it.
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You should check the hotel is suitable for your overall needs before making your booking. We can't guarantee a room that meets your additional needs, even if you've already booked.
If you've already booked, email our accessibility support team at accessibilitysupportuk@sundeals.com, making sure you include the following details:
Booking reference
Lead passenger's name
Holiday dates
Number of passengers needing the room
Specific room adjustments you need (like ground floor rooms, walk-in showers, or space for mobility aids)
We'll check with the hotel to see what they can offer. Most hotels provide accessible rooms on request rather than as standard, so we can't guarantee every adjustment will be available.
If your current room can be adjusted or there's another option, we'll let you know so that you can check the overall suitability for yourself. Then we can add the request to your booking. The hotel will do their best to accommodate you, though they'll usually confirm the final details when you check in.
Depending on what you’ve already paid and how close you are to departure, there may be an additional cost if a different room type is needed. We’ll let you know if this applies.
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We understand how important it is to know you'll be supported when you travel.
Before you book, check the hotel is suitable for you overall. Once you've found a hotel that works for you, contact us before making your booking.
Email our accessibility support team at accessibilitysupportuk@sundeals.com, making sure you include the following details:
Lead passenger's name
Holiday dates
Destination and hotel name
How many passengers will need the room
Specific room adjustments you need (like ground floor rooms, walk-in showers, or space for mobility aids)
We'll check with the hotel if they can meet your requirements. Most hotels offer these rooms on request only, so we can't guarantee availability or that every adjustment will be possible.
If we find a room that might be suitable, we'll let you know so that you can check overall suitability yourself. You can then make your booking online at the current price and send us your booking reference, then we'll add the request to your booking. The hotel will do their best to accommodate your needs, though final confirmation usually comes when you arrive.
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We understand how important it is to know you’ll be supported when you travel.
Flight assistance is arranged by the airline you booked with. The best next step is to contact the airline as soon as you’ve booked, so they can understand your needs and put the right support in place.
To make this easier, we’ve gathered the correct contact details on our airline partner page, so you can reach the right teams quickly and with confidence.
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