Medical and mobility equipment
Yes, and it's straightforward once you know what to do.
Airlines handle mobility aids directly, so you'll need to declare yours when you check in. They'll verify it meets safety requirements before accepting it for travel.
What you need to bring:
Any equipment needed to make your aid safe for travel (like battery pouches or electrical tape for terminals)
Your manufacturer's user guide (this helps airport staff if they need to disconnect the battery or inhibit electrical circuits)
At the airport:
Declare your mobility aid at check-in, even if it's packed in a case or bag
If your aid needs to be collapsed for loading, do this before check-in
If you're using your aid until boarding, arrive at the gate when it opens, so staff have time for safety checks
The airline will guide you through their specific process. But if you're unsure about anything, feel free to contact them after booking, so they can explain what support they offer – their contact details are directly linked on our airline partner page.
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Yes, you can travel with your wheelchair.
Airlines handle mobility equipment bookings directly, as they need to understand your specific needs and make sure the right support is in place. So, you'll need to contact your airline as soon as you've booked.
They can explain:
What equipment can travel with you
How to register it for your flight
What support is available at the airport
We've put together the contact details for all airlines on our airline partner page, so you can reach the right team straight away.
Before you book
Check the hotel and room work for your needs before confirming your booking. If you're bringing mobility equipment and need an accessible transfer, or have specific room requirements, contact us before booking. We'll request these for you and confirm any costs upfront.
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That depends on the airline. The specific requirements vary by airline too, so you'll need to contact your airline directly as soon as you've booked. They'll explain what documentation you need and how they'll support you and your assistance dog on the day.
To make this easier, we've gathered the correct contact details on our airline partner page, so you can reach the right team quickly and with confidence.
The sooner you let them know, the smoother things tend to be.
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Each airline sets their own rules for medical equipment and medication. So, you'll need to contact your airline as soon as you've booked to find out what you can bring and how to pack it safely.
Your airline will explain:
What you can bring in the cabin
Any documentation you might need
How to pack safely for your specific items
You can find your airline's contact details on our airline partner page.
Pack extra supplies. In case your flight is delayed, it's always sensible to bring more medication than you think you'll need for your trip. It's one less thing to worry about if plans change.
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We want your journey to be as smooth and comfortable as possible. The right transfer depends on your mobility needs and any equipment you're travelling with.
Standard coach or taxi transfers work well if:
You can use steps to get on and off the vehicle.
Your mobility equipment folds and fits in standard storage space.
Accessible transfers are designed for you if:
You use a ramp or lift to board vehicles.
Your mobility equipment is large or doesn't fold.
You need extra space for your equipment during the journey.
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